Got quick questions that need quick answers...?
Checkout some of our frequently asked questions.
1What are your operating hours
We are open weekly:
Monday – Friday from 08:00 to 22:00 Saturday – Sunday from 09:00 to 19:00
Please note an additional delivery fee is charged on all deliveries on Sundays or Public Holidays.
2What are my payment options?
Our payments options available at the end of Checkout are Credit Card (VISA, MasterCard & American Express), EFT.
Please note that we DO NO ACCEPT International FOREX payments. Cash on delivery is also not accepted.
3How much is delivery?
Our standard same-day delivery fee is R55.
We also offer a premium delivery service, Abloom-Express. Your order is delivered within 3 hours from order time . This service is is available between 9am – 7pm Monday – Sunday in central JHB.
This fee is automatically calculated by our system depending on the delivery length.
Please note an additional delivery fee is charged on all deliveries on Sundays or Public Holidays.
4Where do you deliver to?
We deliver in the following regions and their surrounding areas
Pretoria; Centurion; Midrand; Fourways; Sandton; Randburg; Roodepoort; Johannesburg.
5Can I change my delivery address?
Our customer support team are here to help with delivery address changes. Please call our helpline on +27 (0)715 640 566 or email help@abloomfloralsandgifting.co.za with your order number and the new delivery address. Please note that a change of address to a different region must be requested before delivery commences.
6Can I cancel my order and how do I go about cancelling?
Please note that cancellations must be requested before delivery takes place. Please call our helpline on +27(0)715 640 566 or email help@abloomfloralsandgifting.co.za with your order number to cancel your order. We are also happy to move delivery dates if it simply a matter of the recipient not being available on the date of delivery.
7How long does it take to process my refund?
Credit card refunds take between 5-7 working days to reflect and EFT’s 1 working day once the refund has been processed.
8How long does it take to process my refund?
Credit card refunds take between 5-7 working days to reflect and EFT’s 1 working day once the refund has been processed.
9How do I track my order?
An email notification will notify you as soon as your order has left the shop.
Our drivers have multiple deliveries, if there is a change with delivery times, we will notify you immediately. Our team is available on +27(0)715 640 566 or email help@abloomfloralsandgifting.co.za if you have an enquiries.
10What happens if certain flowers or products are not available?
If seasonal flowers or products are not available at the market our partner team will use close substitute. If there are any major changes our team will contact you with other options.
11How do I use my voucher?
If you have received a promotional voucher, a Redeem Voucher field is available just below the Grand Total on the shopping cart page.
12Do you deliver to Hospitals?
Yes we do. Please note that hospitals do not provide vases on delivery so a vase will need to be included in your order purchase.
When delivering to ICU, please note that they only permit food hampers, not fresh flowers into the ICU wards.